Shipping & Returns

Domestic delivery
Your orders will be handled with PostNL for all shipment and delivery services. Please note that PostNL has local partners and carriers in other markets outside The Netherlands. I ship all orders within three working days of purchase date (unless otherwise stated).

Worldwide delivery
I offer worldwide shipping. Please bear in mind, outside of Europe you may be charged for local import duties and custom charges on the arrival of the goods in your country. International orders can take up to 20 business days to be delivered (depending on the country).

General delivery information
I handle your order with absolute care and make sure the products are well packed and presented to ensure that all orders will arrive safely. Once an order has been processed, the buyer will receive an order confirmation. I will not accept any responsibility for late deliveries due to circumstances outside of my control. I will try to inform you of any unexpected delays. Please take care to enter your delivery address correctly as I cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided.

Webshop returns policy

If you don’t feel happy with your goods, I will happily issue a replacement or refund if returned within 14 days of receipt of your order in original and resealable condition. Send me an email with the reason why you want to return your order and send it back using your local postal service. The refund will only be applicable for the returned goods and shipping will be at own costs. All returned items must be complete with original packaging. I cannot take responsibility for items damaged or lost in the return transit. Once the returned product is received in good order, I will refund the amount within 2 working days.
Please note: custom made illustrations are not returnable.

Return address

Aniek Bartels
Huygensstraat 61
1221 AX Hilversum
The Netherlands


Damaged delivery

If you notice that your order is damaged, please do not accept the package and contact me straight away. Alternatively please photograph the damaged packaging and send me an email.

The Netherlands
Costs: €4.95
Delivery time: 1 to 3 business days

Costs: €12.95
Delivery time: 2 to 11 business days

Costs: €12.95
Delivery time: 2 to 11 business days

Costs: €24.30
Delivery time: 3 to 17 business days

Rest of world
Costs: €24.30
Delivery time: 3 to 17 business days

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